Shipping policy

We offer free shipping for all orders delivered in India, including remote areas.

For International orders, shipping charges are calculated during checkout based on the weight, dimensions and destination of the items in the order.

All orders are dispatched within 4-5 working days. In general, domestic shipments are in transit for 2 - 7 days. Orders shipped internationally are in transit for 4 - 22 days.

We ship on all weekdays (Monday to Friday), excluding public holidays.

Shipping charges are non-refundable.

Kindly make sure that you provide the complete & accurate shipping address including zip code and a mobile number. This will help in delivering your order faster. Some delivery companies will need an OTP on delivery, so please ensure your contact details are correct and you are reachable.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Shipping of orders is specific to the address provided, and not to the name of the customer.

If the parcel is returned due to a wrong address, bien LIVING is not responsible for bearing the reshipping costs

All our products are quality checked and come in secure packaging. Please do not accept the delivery if you feel that the package has been tampered with or damaged. In such an event, we request you to take
photos of the tampered/damaged part and email them to online@bienliving.com. Do not sign for or accept the damaged package from the carrier. Should you accept such a package, it will be deemed that the product was received in good condition.

Our logistics partner will be in touch with you regarding delivery and returns.